Ordering and Price

You can pay online using visa or ‘Payment Express’.

If you use top-up your account to purchase, we do not have any transaction charge.

We don’t have a minimum order. You can top your account up by using quick top up icon $20, $50, $100 or enter the amount as you wish.

We try to keep everything affordable. Our aim is to get good food to as many children as possible. Our average meal is $6.50.

If you cancel by 11pm the day before of delivery we will give you a full refund.

As long as we have your order by 9am on the day of your Foods is the delivered, we can make it. You can also order up to two weeks in advance using our calendar.

It’s super-easy, after registering with us, then just go to our calendar.

For any special requests, please contact info@hugfoods.co.nz and we will try our best to accommodate them.

First you need to register an account with us. Click here. Once you have an account, you can order in a few easy clicks from our menu.

For any special requests, please contact info@hugfoods.co.nz and we will try our best to accommodate them.

For any service issues, contact info@hugfoods.co.nz.

You sure can! Just use our easy ‘repeat last order’ function from your account.

Food Hygiene & Safety

We would recommend that you do NOT use HUG if your child has an allergy. We cannot always guarantee that our suppliers’ facilities are completely allergen free. It is better safe, than sorry. If your child has a food intolerance and you want more details on any of our dishes, contact info@hugfoods.co.nz

We change it every term and update with seasonal items. If you have any special requests or suggestions, we would love to hear them. Send your feedback anytime to info@hugfoods.co.nz

Sorry, Right now, we are not accepting changes or substitutions to any dish.

We make most of food from our commercial kitchen.

Our ingredients are fresh, seasonal, locally-sourced and sustainable, wherever possible. There are a few items that we could not get in New Zealand, e.g. soy sauce for some of the Asian dishes but other than that we are 100% local.

We have some of the strictest hygiene standards in New Zealand. No other kitchen operates to these standards, in fact, the only places that have the same level of hygiene are dairy farms and pharmaceutical plants. We can’t be too careful when it comes to your kids safety.

It starts in the kitchen. We have completely separate kitchens for hot and cold, separate storage cabinets for hot and cold before we transport the hot and cold dishes in their own separate thermal containers for hot and cold. At the school, the meals are arranged within ten minutes for each order then delivered to your child’s classroom.

Packaging & Delivery

The average delivery time from kitchen to school is between 20 - 40 minutes, however, some schools are further away from our central kitchen and may take longer.

All natural, recyclable bamboo package. It is completely free from all chemicals and harmful substances. It is harmless to your child and it has the least environmental impact.

For dishes that require cutlery, we recommend you get a reusable set for your child. This has the least environmental impact. However, we will leave some spare cutlery at your children’s school to accommodate your convenience.

You can check to see if your school is in our network here.

Send your email address to info@hugfoods.co.nz and we will let you know when we launch in your area.

Sorry! You cannot. We need an agreement with the school so that we are allowed on site to deliver the school lunches. Send a request for your school to info@hugfoods.co.nz and it will help us to approach your school.

There is no delivery fee.